These Terms & Conditions govern your use of scalemarketingai.com and any services provided by ScaleMarketingAI.
By using this website, contacting us, booking a Lead Conversion Review, or purchasing services from ScaleMarketingAI, you agree to these Terms & Conditions.
1. About ScaleMarketingAI
ScaleMarketingAI provides AI-powered marketing, lead-management, follow-up, automation and conversion services to businesses.
ScaleMarketingAI
Address: Capital Office, 124 City Road, London, EC1V 2NX
Email: support@scalemarketingai.com
Website: scalemarketingai.com
2. Who our services are for
Our services are primarily intended for businesses and business owners.
Unless we expressly agree otherwise in writing, our services are provided on a business-to-business basis.
3. Our services
Depending on the package or agreement, our services may include:
- Lead capture and management systems
- Automated follow-up
- Appointment-booking systems
- Lead reactivation
- CRM configuration
- AI-assisted communication and automation
- Reporting and performance tracking
- Marketing and conversion strategy
- Other related services agreed with the client
The precise scope of work, deliverables, fees and timescales may be set out separately in a proposal, service agreement, order form, invoice or other written agreement.
If there is a conflict between these website Terms and a separately signed service agreement, the signed service agreement will take priority for that engagement.
4. Lead Conversion Reviews
A Lead Conversion Review is intended to help identify potential gaps or opportunities in a business’s lead-handling, follow-up or conversion process.
Any observations or recommendations made during a review are based on the information available at the time and do not guarantee any particular commercial result.
5. Client responsibilities
Where you purchase services from us, you agree to:
- Provide accurate and complete information
- Give reasonable access to systems, accounts or materials required to perform the agreed work
- Respond to reasonable requests for approvals or information
- Ensure that any data, content or materials you provide may lawfully be used
- Maintain appropriate permissions and consents for your customers, leads and contacts
- Comply with applicable laws and regulations relevant to your business
Delays caused by missing information, access or approvals may affect delivery times.
6. Fees and payment
Fees will be agreed before paid work begins and may include setup fees, recurring fees, project fees or other charges.
Unless otherwise stated in writing:
- Invoices are payable by the due date shown on the invoice
- Recurring services are billed according to the agreed billing cycle
- Fees are quoted exclusive of VAT where VAT is applicable
- Work may be paused if payment becomes overdue
Any specific payment terms agreed in writing with a client will take priority over this section.
For online or distance sales, businesses are generally expected to provide clear information about pricing, payment, contract length and termination arrangements before a customer commits.
7. Cancellations and termination
Cancellation and termination rights depend on the service or agreement purchased.
Where services are provided on a recurring basis, either party may terminate in accordance with the notice period stated in the relevant proposal, service agreement or invoice.
We may suspend or terminate services where:
- Payments are materially overdue
- A client seriously breaches an agreement
- A client uses our services unlawfully
- Continued provision of the service would create unreasonable legal, security or operational risk
Termination does not remove any obligation to pay fees already due for services provided.
8. Refunds
Refunds are governed by our separate Refund Policy and any specific terms stated in a client agreement.
Where a signed service agreement contains different refund provisions, those provisions will apply.
9. No guarantee of results
Marketing and sales performance depends on many factors outside our control, including your offer, pricing, market conditions, lead quality, sales process, customer demand and actions taken by your team.
We therefore do not guarantee:
- A specific number of leads
- A specific number of customers
- A particular conversion rate
- A specific level of revenue or profit
- Any particular return on investment
Where forecasts, examples or projections are discussed, they are estimates only and should not be treated as guaranteed outcomes.
10. Third-party services and platforms
Our services may rely on third-party platforms such as CRM systems, email providers, messaging providers, analytics tools, website platforms, automation tools or appointment-booking services.
We are not responsible for outages, pricing changes, policy changes, account restrictions or other issues caused solely by third-party providers outside our reasonable control.
You may be responsible for maintaining subscriptions or licences required for third-party software used as part of your setup.
11. Artificial intelligence
Some services may use artificial intelligence to assist with automation, communication, analysis or content generation.
AI-generated outputs may occasionally contain errors or require human review. Clients remain responsible for reviewing and approving important communications, claims or decisions made using their systems where appropriate.
12. Intellectual property
Unless agreed otherwise in writing:
- ScaleMarketingAI retains ownership of its pre-existing methods, systems, templates, processes, know-how and reusable materials
- Clients retain ownership of their existing branding, data, content and other materials supplied to us
- Upon full payment, clients may use agreed project deliverables for their own business purposes
- No party may use the other party’s trademarks, branding or confidential materials outside the agreed purpose without permission
13. Confidentiality
Each party agrees to take reasonable steps to protect confidential information received from the other party and not disclose it except where:
- It is required to deliver the agreed services
- Disclosure is required by law
- The information is already lawfully public
- The other party has consented to disclosure
14. Data protection
Personal information is handled in accordance with our Privacy Policy.
Where ScaleMarketingAI processes personal data on behalf of a client, additional data-processing terms may be required depending on the nature of the service.
15. Website use
You may use this website for lawful purposes only.
You must not:
- Attempt to gain unauthorised access to the website or its systems
- Introduce malware or other harmful technology
- Misuse forms or communication systems
- Copy substantial website content for commercial use without permission
- Use the website in a way that infringes another person’s rights
16. Website information
We aim to keep information on this website accurate and current, but website content is provided for general information and may change.
Nothing on the website should be treated as financial, legal, tax or other regulated professional advice unless expressly stated otherwise.
17. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded.
Subject to applicable law, ScaleMarketingAI will not be responsible for indirect or consequential losses arising purely from circumstances outside our reasonable control.
Any specific limitation of liability applying to paid client work should be set out in the relevant service agreement.
UK guidance warns against excessively broad liability exclusions, particularly where a business is at fault, so keeping this clause measured is important.
18. Changes to services
We may improve, update or modify our website or services from time to time.
Where a material change affects an existing paid client engagement, we will communicate it where reasonably necessary.
19. Changes to these Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the updated date shown above.
Changes will not retrospectively alter separately agreed contractual rights unless agreed by the parties or required by law.
20. Governing law
These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any rights that cannot legally be excluded.
21. Contact
Questions about these Terms & Conditions can be sent to:
ScaleMarketingAI
Email: support@scalemarketingai.com
Address: Capital Office, 124 City Road, London, EC1V 2NX