ScaleMarketingAI provides customised marketing, automation, lead-management and conversion services to businesses.
Because our services involve strategy, setup, configuration, implementation and other work carried out specifically for each client, refunds are generally not available once work has begun.
1. Setup fees and project fees
Setup fees, onboarding fees and project fees are non-refundable once work has started.
If you cancel before any work has begun, we may consider a refund at our discretion, less any reasonable costs already incurred.
2. Recurring services
Recurring service fees cover access to ongoing support, management, optimisation, monitoring and agreed services during the relevant billing period.
Unless otherwise agreed in writing, recurring fees already paid are non-refundable once the billing period has started.
You may cancel a recurring service in accordance with the notice period stated in your service agreement, proposal or invoice.
3. Completed work
No refund will normally be provided for work that has already been completed or delivered.
If you believe a deliverable does not materially match the agreed scope, contact us promptly and we will review the issue and, where appropriate, make reasonable revisions.
4. Billing errors and duplicate payments
If you are charged twice by mistake or there is a confirmed billing error, we will refund the incorrect amount.
5. Third-party costs
Fees paid directly to third-party providers, including software subscriptions, advertising platforms, messaging providers, domains or other external services, are subject to the refund policies of those providers and are not refundable by ScaleMarketingAI unless expressly agreed otherwise.
6. Results and performance
Refunds are not provided simply because a particular level of leads, customers, revenue, profit or return on investment was not achieved.
Marketing and sales outcomes depend on many factors outside our control, including lead quality, market conditions, pricing, offers, sales processes and client responsiveness.
7. Separate client agreements
Where a signed service agreement, proposal or order form contains specific cancellation or refund terms, those terms will take priority over this Refund Policy.
8. Contact us
If you have a question about a payment, cancellation or refund, contact:
ScaleMarketingAI
Email: support@scalemarketingai.com
Address: Capital Office, 124 City Road, London, EC1V 2NX